Thank you for shopping with Awantech.lk. We strive to provide high-quality products and excellent customer service. Please review our policy below.
1. Returns (Within 7 Days)
We accept returns within 7 days from the date of purchase only under the following conditions:
Eligible for Return
Manufacturer defects
Items damaged on arrival
Incorrect item received
Not Eligible for Return
Change of mind
Gift cards
Downloadable software / digital products
Personalized or custom-made items
Perishable goods
Software or operating system issues
Physical/electrical damage (burns, power surges, corrosion, liquids, impact, negligence)
Returned items must have:
Original packaging
All accessories/manuals
Matching serial numbers
Untampered warranty stickers
2. Refunds
If your return is approved, one of the following will be provided:
Repair under warranty
Replacement with the same model
Replacement with an equivalent model (if original is unavailable)
Refunds are issued only if repair or replacement is impossible and subject to management approval.
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
3. Warranty Coverage
Warranty periods differ by product and are stated on your invoice.
Warranty is void if:
Serial number is removed/tampered
Warranty sticker is damaged
Product shows physical or electrical damage
Unauthorized repairs/modifications were done
4. Warranty Claim Process
To submit a warranty claim:
Contact us at +94 72 200 9006 or visit the store
Provide your original invoice
Explain the issue clearly
Return the item with original packaging
Processing may take up to 30 working days.
5. Important Notice
Back up all data before handing over a device
Awantech.lk is not responsible for loss of data during repairs or due to hardware failure
Damage from lightning, voltage spikes, or external factors is not covered
Contact Us
info@awantech.lk
+94 72 200 9006